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Terms and Conditions

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Terms and Conditions

DriveXAssam – Car Rental Agreement & Norms
Welcome to DriveXAssam. These Terms and Conditions govern your use of our website and car rental services. By accessing or using our services, you agree to comply with and be bound by the terms outlined below.



1. Eligibility
To rent a vehicle from DriveXAssam, you must:
Be at least 21 years of age (some vehicles may require a minimum age of 24).
Possess a valid Driving License issued by the Government of India.
Present original Driving License, and any one of the following: Voter ID / Aadhar Card / Passport.
Agree to abide by all traffic rules and safety regulations during the rental period.
2. Booking and Payment
Reservations can be made via our official website or by contacting customer support.
Full payment must be made at the start of the trip.
Accepted payment methods: Credit/Debit Cards, UPI, Net Banking.
Rental charges include basic insurance and applicable taxes, unless otherwise stated.
Fuel charges are borne by the user. The vehicle will be delivered with a fuel level, and must be returned with similar fuel.
The user is responsible for FASTag toll charges incurred during the trip.
3. Vehicle Usage
The renter must:
Use the vehicle solely for legal and personal purposes.
Not engage in subleasing, racing, towing, off-roading, or using the vehicle for unlawful activities.
Not smoke or transport illegal substances in the vehicle.
Be fully responsible for any damage, loss, or fines during the rental period.
4. Damage Policy
In the event of an accident or damage:
The renter's liability is limited to ?20,000/-.
If damage exceeds ?20,000/-, the customer must pay the full amount initially. This amount will be refunded after the insurance company processes the claim.
If the user engages in irresponsible driving, they may be held liable for the full damage amount, regardless of insurance coverage. This includes:
Driving under the influence of alcohol or drugs.
Rash or negligent driving.
Using the vehicle for off-road purposes.
Continuing to drive after a mechanical issue arises.
Falsifying license information.
Violating the Motor Vehicle Act.
5. Rental Period & Extension
Rental durations:
12-hour booking includes 300 km of travel.
24-hour booking includes 450 km of travel.
Additional kilometers will be charged at ?10/km.
12 hours is considered as 1 rental day for pricing, but 24-hour rentals are available.
To extend the rental, the user must contact DriveXAssam in advance. Extensions are subject to vehicle availability.
6. Pickup and Return
Vehicles must be picked up and returned at the designated time and location.
Late returns may incur additional charges.
The car must be returned in the same condition as delivered.
7. Cleanliness Policy
Vehicles are delivered in clean condition (interior & exterior).
No charges for normal mud/dust accumulation.
A cleaning fee of ?1,000 will apply if the car is returned with:
Tobacco products or spit stains.
Burn marks from smoking.
Leftover food, bottles, or waste.
8. Cancellation and Refund Policy
Cancellations made 24 hours prior to pickup are eligible for a full refund.
Cancellations within 24 hours may incur a cancellation fee.
No-shows or last-minute cancellations are non-refundable.
9. Insurance & Liability
Basic insurance is included, but does not cover all types of damage.
The renter is liable for any uninsured damages, especially those caused by negligence or breach of terms.
Optional additional insurance can be purchased for extra coverage.
10. Modifications & Termination
DriveXAssam reserves the right to modify or cancel bookings due to unforeseen circumstances.
We may suspend or terminate services for violations of these terms.
11. Limitation of Liability
DriveXAssam is not liable for:
Delays due to traffic, weather, or external factors.
Loss of personal belongings left in the vehicle.
Any indirect or consequential damages arising from the use of our services.
12. Governing Law
These terms are governed by the laws of India.
All disputes will be subject to the jurisdiction of Tezpur, Assam.


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